TY  - GEN
AU  - Fournies,Ferdinand F.
TI  - Why customers don't do what you want them to do and what to do about it
SN  - 0070217009 (hc. : acidfree paper) :
AV  - HF5439.8 FOU 1994 
PY  - 1994///
CY  - New York
PB  - McGraw- Hill
KW  - Sales personnel
KW  - Training of
KW  - Sales management
KW  - Selling
N1  - Includes index
ER  -