TY  - GEN
AU  - Du Toit,D.
TI  - Service excellence in governance
SN  - 0796200475 (pbk.)
AV  - JQ1931 
PY  - 2002///
CY  - Sandown
PB  - Heinemann
KW  - Public administration
KW  - South Africa
N1  - includes index; Includes bibliographies and index
ER  -