Service excellence in governance / 
D. du Toit ... [et al.]. 
 - vi, 442 p. :  ill. ; 
<br/><br/> includes index 
<br/><br/>Includes bibliographies and index. 
<br/><br/><label>ISBN: </label>0796200475 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration
<br/><br/><label>Subjects--Geographic Terms: </label><br/>South Africa
<br/><br/><label>LC Class. No.: </label>JQ1931