TY  - BOOK
AU  - Humphrey,Doris
TI  - Customer service
T2  - 21st century business series
SN  - 9780538740289 (student ed. : pbk.)
AV  - HF5415 HUM 2011 
PY  - 2011///
CY  - Australia, Mason, OH
PB  - South-Western Cengage Learning
KW  - Customer services
KW  - Customer relations
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009941947-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009941947-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009941947-t.html
ER  -