TY  - GEN
AU  - 
AU  - David Walden ;
AU  - Alan Graham
AU  - John Petrolini
TI  - Four practical revolutions in management : : systems for creating unique organizational capability/ 
SN  - 9781563273889
AV  - HD62.15    SHI 2001
PY  - 0000///
CY  - Portland : 
PB  - Productivity Press
KW  - Total quality management
KW  - Organizational change
N1  - Includes bibliographical references (pages 707-727) and index; The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods
ER  -