@book{10554,
	author = {Parmenter, David.},
	title = {Key performance indicators :},
	publisher = {John Wiley and Sons.,},
	year = {2007},
	address = {New Jersey:},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0616/2006020849.html}
}