Customer service : skills for success /
Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 4th ed. - xx, 294 p. : ill. (some col.) ;
Includes bibliographical references (p. 288) and index.
Includes bibliographical references (p. 288) and index.
9780071277501
Customer services.
HF 5415.5 LUC 2009
Customer service : skills for success / Robert W. Lucas. - 4th ed. - xx, 294 p. : ill. (some col.) ;
Includes bibliographical references (p. 288) and index.
Includes bibliographical references (p. 288) and index.
9780071277501
Customer services.
HF 5415.5 LUC 2009